Course Booking Terms & Conditions

Course Booking

Bookings can be made by e-mail or telephone.
An invoice and joining instructions will be sent on receipt of this booking form.
Invoices must be settled prior to attendance.
Certificates will not be issued until full payment has been received.
Substitutions may be made free of charge up to the last minute.

Cancellation Policy

We will make every effort to accommodate changes to your schedule if for any reason you cannot attend your confirmed course. However, please note our cancellation charges.
When cancellation is made more than 20 working days before the start of the course, the fees will be refunded in full.
If less than 20 working days notice is given fees will be subject to a 50% deduction. Where less than 5 working days notice of cancellation is given, fees will not be refunded.
Substitutions may be made free of charge at any time.
National VQ’s reserves the right to change or cancel any training event without any claim being made against National VQ’s for compensation.

Conduct

Delegates whose behaviour is deemed to be unacceptable or disruptive towards individuals or the group will be asked to leave the course without any refund being issued.
Delegates are expected to be punctual for all sessions. Late arrivals at any session may result in exclusion from the rest of the course without any refund being issued.

Course Content

All course materials are copyrighted by National VQ’s unless stated otherwise.
Due care has been taken in the development of the courses. However, they contain general guidance and industry best practice. Therefore when undertaking any task you must also comply with current legislation, the manufacturer’s guidance, site safety rules, risk assessments and safe systems of work developed for the task.